Privacy Policy

Effective Date: August 18th, 2025 | Last Updated: May 22, 2026

Rhino I.T., a trade name (DBA) of FGCO Holdings LLC (“Rhino I.T.”, “we”, “our”, or “us”), respects your privacy and is committed to protecting the information entrusted to us by customers, website visitors, and business contacts.

This Privacy Policy describes how we collect, use, disclose, retain, and protect information obtained through our website, services, communications, and customer interactions.

By using our website or services, you acknowledge this Privacy Policy.


1. Information We Collect

We may collect:

Contact Information

Including:

  • Name
  • Email address
  • Phone number
  • Company name
  • Job title
  • Mailing address

Service Information

Information relating to:

  • Support requests
  • Account records
  • Service usage
  • Device information
  • Project documentation
  • Billing information

Website Data

Automatically collected information may include:

  • IP address
  • Browser information
  • Device type
  • Referring pages
  • Website usage data
  • Cookies or similar technologies

2. How Information Is Used

Information may be used to:

  • Deliver products or services
  • Provide support
  • Communicate regarding accounts or services
  • Process requests or inquiries
  • Improve website functionality
  • Improve customer experience
  • Meet legal or regulatory obligations
  • Detect fraud, abuse, or security issues

3. SMS Communications & Messaging Data

No mobile information, including phone numbers collected for SMS communications, will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.


4. Information Sharing & Disclosure

Rhino I.T. does not sell personal information.

Information may be shared only when reasonably necessary with:

  • Service providers
  • Technology vendors
  • Payment processors
  • Regulatory authorities
  • Legal advisors
  • Government agencies when legally required

No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.


5. Data Retention

Information is retained only as long as reasonably necessary for:

  • Service delivery
  • Legal obligations
  • Security
  • Business operations
  • Recordkeeping

Retention periods vary depending on data type.


6. Data Security

Rhino I.T. implements reasonable administrative, technical, and organizational safeguards intended to protect information.

However:

No method of electronic transmission, storage, or communication can be guaranteed to be completely secure.

Users transmit information at their own risk.


7. Cookies & Tracking Technologies

Our website may use:

  • Cookies
  • Analytics tools
  • Similar technologies

These technologies help improve functionality and understand website usage.

Users may disable cookies through browser settings.


8. Third-Party Services

Our services may rely on third-party providers, including but not limited to:

  • Cloud providers
  • Communications providers
  • Payment processors
  • Software vendors
  • Managed service platforms

Use of those services may also be subject to third-party privacy policies.


9. User Rights & Requests

Users may request:

  • Access to information
  • Correction of inaccurate information
  • Deletion requests where legally permitted
  • Questions regarding collected data

Requests may be submitted to:

support@rhinoitmsp.com


10. Children’s Privacy

Rhino I.T. services are not intended for individuals under 13 years of age.

We do not knowingly collect information from children.


11. Changes to This Policy

Rhino I.T. may update this Privacy Policy periodically.

Updates become effective upon publication of the revised version.

Continued use constitutes acceptance of revisions.


12. Contact Information

Questions regarding this Privacy Policy:

Rhino I.T.
405 N Jefferson Ave
Springfield, MO 65806

Phone:

(417) 744-6648

Email:

support@rhinoitmsp.com

Website:

https://rhinoitmsp.com