Rhino IT (“Rhino”) E-911 Emergency Dialing Services is a VoIP based service. Therefore, it is subject to certain limitations and outage factors that are different from traditional 911 services. It is important that you read, understand, and inform all employees and guests of these important limitations.
I, the undersigned, acknowledge on behalf of the company or entity that employs the undersigned, that the e-911 services provided by Rhino do not support traditional 911 access to emergency services. Where available, Rhino’ services may include e-911 access to third party emergency services. Rhino advises customer to maintain or acquire an alternative means of accessing 911 services. You agree to advise all employees, visitors and other persons who may be present at the physical location where you utilize the service of each of the limitation of Rhino’s emergency.
DIALING SERVICE AND OF AN ALTERNATIVE MEANS OF 911 DIALING. Customer also
understands and acknowledges that Rhino’ emergency dialing feature is only available in United States mainland (excluding Alaska, Hawaii, Puerto Rico, and Guam).
REGISTRATION OF PHYSICAL LOCATION REQUIRED. You must provide the physical location where you will be using the Service. When you move the Equipment (Equipment refers to the Rhino VoIP Adapter or any on premise equipment including soft phones), you must register your new physical location with a Rhino customer service representative. All E-911 calls are directed to emergency responders based upon the address you register with Rhino. If you move the Equipment and do not register the new physical location, emergency responders will be dispatched to your previous physical address.
SERVICE OUTAGES; BROADBAND OUTAGES; CONGESTION; AND SERVICE
INTERRUPTION. Rhino E-911 emergency dialing services will not function in the event of a power outage or other interruption to your electricity service until the power is restored. Following a power disruption, you may need to reset your Equipment before Rhino’ Services, including emergency dialing service, will function properly. Service outages, or suspensions, or terminations of service by your broadband provider or ISP will prevent the Services, including the Rhino E-911 emergency dialing service from functioning. Any interruption in your internet access will prevent you from placing E-911 calls during the interruption. Broadband phone service is inherently subject to more network congestion and reduced speed in the routing of E-911 calls than traditional 911 dialing over traditional PSTN. In the event that your Rhino account is suspended or terminated for any reason, your Rhino Services, including Rhino E-911 emergency dialing service, will not function.
DISCLAIMER OF LIABILITY AND INDEMNIFICATION. Rhino does not control how E- 911 calls are answered or handled by any local emergency response center. Rhino disclaims all responsibility for the actions and conduct of any and all national and local emergency response centers. Rhino relies entirely upon third parties to route E-911 calls to local and national emergency response centers. Rhino disclaims any and all liability or responsibility in the event such third party data used to route the call is incorrect or produces an erroneous result. Neither Rhino nor its officers, directors, or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action arising from or related to the Services unless such claims arose from Rhino gross negligence, recklessness, or willful misconduct. You, on your own behalf and on behalf of any third party, hereby agree to defend, indemnify, and hold harmless Rhino, its officers, directors, employees, and agents from and against any and all claims, losses, damages, fines, penalties, costs, and expenses (including attorneys’ fees) relating to the absence, failure, or outage of the Service, including the Rhino E-911 emergency dialing service or access to emergency service personnel.